Terms and Conditions
What is the return policy?
Returns are accepted if received within 14 days of the purchase date. Items on sale are final sale, and non-refundable. We reserve the right to return any item that does not comply with our return policy. Note: for hygiene reasons, we cannot refund beauty (makeup) and aromatherapy items (essential oil rollers, mists, sprays, etc).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To process your return, please email us at email@example.com or firstname.lastname@example.org.
How much is shipping?
- Free local delivery in Hong Kong for all items over a minimum of HK$500
- Standard shipping for orders under HK$500 at HK$50.
- We intend to launch international shipping, post our soft launch period
- Free delivery service for orders over HK $1000
- All other orders will be charged a flat rate of HK$200
When will my order be shipped?
We endeavor to send out your orders ASAP. Please allow 48-72hrs for your orders to be prepared and sent in Hong Kong. For international orders, please allow for an additional 24-48hrs.
What are the international taxes, duties, etc. that I have to pay?
You will be responsible for international taxes and duties in your jurisdiction. Please contact the customs office in the destination country for additional information.
What do I do if my order is damaged?
Our products are carefully hand packed and passed through a quality control test before they are dispatched to you. However, if you do receive a damaged item, please contact our customer service team at email@example.com within 7 days of receipt to place a replacement order.
How do you vet the products and brand you carry? Where are your crystals sourced?
All of OMSA’s represented brands have been thoroughly researched, and brought to our community from all over the globe. Our brands are selected with OMSA’s mission in mind – to discover balance on one’s own terms, and to bring clarity and calm centerfold. Where possible, our brands strive to be “woke”, embodying aspects of cruelty free, vegan, eco friendly, minimalist, organic, local, top quality ingredients etc.
A note on our crystals: Each of OMSA’s crystals have each been lovingly hand selected, packed and shipped from wholesalers in the US & UK by our co-founders Coco & Valerie. Each crystal holds unique energy and powers – although you may be viewing them online, we welcome you to attend OMSA’s community events to touch and vibe with the crystals you feel most drawn to!
In addition, we perform a cleansing ritual prior to packing every. single. item. Rest assured that your spiritual tools arrive to you, clean and ready to be shaped by your journey. For personal use, feel free to refer to our cleansing guide here.