What is the return policy?
Returns are accepted if received within 14 days of the purchase date. Items on sale are final sale, and non-refundable. We reserve the right to return any item that does not comply with our return policy. Note: for hygiene reasons, we cannot refund beauty (makeup) and aromatherapy items (essential oil rollers, mists, sprays, etc). To commence your return, please email us, include your invoice reference number and your reason for return.
How much is shipping?
Hong Kong & Singapore
- Free local delivery in Hong Kong & Singapore for all items over a minimum of HK$500
- Standard shipping for orders under HK$500 at HK$50.
- To be offered soon.
When will my order be shipped?
We endeavour to send out your orders ASAP. Please allow 48-72hours for your orders to be prepared and sent in Hong Kong/Singapore. For international orders, please allow an additional 24-48hours.
What are the international taxes, duties, etc. that I have to pay?
You will be responsible for international taxes and duties in your jurisdiction. Please contact the customs office in the destination country for additional information.
What do I do if my order is damaged?
Our products are carefully hand packed and passed through a quality control test before they are dispatched to you. However, if you do receive a damaged item, please contact our customer service team at email@example.com within 7 days of receipt to place a replacement order.
How do you vet the products and brand you carry? Where are your crystals sourced?
All of OMSA’s represented brands have been thoroughly researched, and brought to our community from all over the globe. Our brands are selected with OMSA’s mission in mind – to discover balance on one’s own terms, and to bring clarity and calm centerfold. Where possible, our brands strive to be “woke”, embodying aspects of cruelty free, vegan, eco friendly, minimalist, organic, local, top quality ingredients etc.
A note on our crystals: Each of OMSA’s crystals have each been lovingly hand selected, packed and shipped from wholesalers in the US & UK by our co-founders Coco & Valerie. Each crystal holds unique energy and powers – although you may be viewing them online, we welcome you to attend OMSA’s community events to touch and vibe with the crystals you feel most drawn to!
In addition, we perform a cleansing ritual prior to packing every. single. item. Rest assured that your spiritual tools arrive to you, clean and ready to be shaped by your journey.