Returns & Refunds
What is OMSA’s return policy?
If you’re not 100% satisfied with your order from us, you can return it within 14 days of purchase date. Just email us with your reason for return and invoice reference number and we will get back to you in a timely manner.
We are unable to accept returns on damaged items and sale items. We are also unable to accept returns on beauty & aromatherapy items for hygiene reasons - this includes the facial reviving set (unless broken).
If you receive an item that is damaged, please contact us immediately to let us know.
Shipping charges are not refundable.
What do I do if my order is damaged?
Our products are carefully hand packed and passed through quality control tests before they are dispatched to you. If you receive an item that is damaged, you will be able to make a replacement order. Please contact us at firstname.lastname@example.org within 7 days of receipt with details of damage and we’ll get back to you in a timely manner.
When can I expect my refund?
Once we receive your return, it will take 2-3 days to process and refund your money back to your original method of purchase. Refunds can take several business days to reflect in your account (this is dependent on your bank).
Which payment methods are accepted?
We accept all credit cards, Payme or Paypal.
Where do you ship to?
We ship to all over the world! For orders outside of Hong Kong and Singapore, rates will differ according to location as well as weight and size of the package.
How much is shipping?
Rates are as below:
- Free local delivery on orders over HK$ 650
- Standard shipping cost of HK$ 60 on orders under HK$ 650
- Free delivery on orders over SG$ 150
- Standard shipping cost of SG$ 18 on orders under SG$ 150
- Shipping costs are dependent on weight and size, rates will be calculated at checkout. Packages are shipped with Shipping SF Express (Economy or Standard) and DPEX
- Please note that you will be responsible for international taxes and duties in your jurisdiction (you will be able to find more information from your customs office)
When will my order be shipped?
For orders to Hong Kong and Singapore, please allow 48 - 72 hours for your orders to be dispatched from our warehouse. For international orders, please allow an additional 24 - 48 hours. Please note that packages might be dispatched from separate warehouse locations and arrive separately.
Sourcing & Partners
Where are your crystals sourced?
Each of OMSA’s crystals have been carefully hand-selected to ensure they are of the highest quality. We hold strong values of mutual respect and social responsibility in all that we do; therefore we only source from reputable vendors and family-owned mines who are trusted for their guidelines on ethical, fair trade and sustainable practices.
Crystals are a natural resource, so it’s important to us that they are mined in a sustainable manner that protects the environment that they come from. The vendors and miners we work with adhere to protective and climate-friendly measures to ensure the environment is sustainably supported.
We perform a cleansing ritual on every single item before our packages are sent out, so you can be rest assured that your spiritual tools arrive to you with their authenticity and energetic integrity intact - ready to be shaped by your journey!
How do you vet the products and brands that you carry?
All of the brands we carry have been thoroughly researched and sourced internationally for the best in the market. Our brands align with our core mission: to help people discover balance, clarity and calm. You will see that the brands showcased on our platform embody ethical and eco-friendly values with products that are cruelty free, vegan, organic, local and sustainable.
How do crystals work?
Stones and crystals have been used for energetic healing for millennia. Scientists have long studied the phenomena of crystals, discovering that their metaphysical properties have the ability to generate electrical charge and even store data. The vibrational frequency of crystals has the ability to interact with our bio-magnetic field to restore natural harmony and balance.
All you have to do is simply allow the positive and calming energies from crystals to flow into you. This can help you achieve a more peaceful and revitalised state of being, and even let go of negative vibrations. Relax and let the crystals do the work!
How do I use my crystals?
There are many ways to work with crystals. You can receive their beneficial properties from just carrying them with you, placing them on your body, wearing them as jewellery, meditating with them or bringing them to your yoga class.
You can also create a crystal grid with your collection of crystals, this will work to amplify their healing properties and magnify your intentions. Some people enjoy placing crystals around the home or work space as decoration - make them the centrepiece of your sacred altar or try placing them next to your plants!
How do I cleanse my crystals?
There are many different ways you can cleanse your crystals. All are effective, the method that you enjoy and resonates with you most will work most authentically. Some popular cleansing methods are:
Salt, sound vibrations, selenite, burning flame, water, soil, intentional breath, moonlight/ sunlight, visualisation, energy healing and smudging. For more in-depth instructions, you can check out our video guide on “How To Cleanse Your Crystals”.
Are there crystals that can't be cleansed in water?
Yes, more porous crystals are not suitable for placing in water; washing them in salt water or clear water may result in damage or discolouring. Stones and crystals that can’t be washed include Pyrite, Black Tourmaline, Selenite, Hematite, Lapis Lazuli, Calcite, Malachite, Howlite, Turquoise and Kyanite. If in doubt, check out some resources online first!
How often do I cleanse my crystals?
Crystals need regular cleansing to keep them vibrating at their fullest frequency. As a guideline, it’s suggested to perform a cleanse at least once a month.
You might even be able to feel if a crystal is in need of cleansing by holding it in both hands and tuning in to it’s quality. If it feels heavier or dull than usual, it should be ready for it’s cleanse.
How do I choose my crystals?
Choosing a crystal relies a lot on your own personal intuition. Often our intuition tells us what we need before we even recognise it ourselves. Some crystals might catch your eye, draw you in or light up something in your stomach. Listen to your gut feeling and trust your initial response! You can look up the properties for each crystal on our website to feel out which might be right for you.
Does the size or shape of a crystal matter?
The size of a crystal affects how strongly the stone vibrates and emits energy. Larger crystals are more suitable for home environments and can create a sacred space with peaceful and healing vibrations. Smaller crystals are ideal for personal use - carrying with you in your purse or pocket, placing under your pillow or holding in your hand during meditations.
What should I do when I receive my new crystals?
All of our crystals are cleansed before they are sent out, however you might want to perform your own cleanse to neutralise your new stone to your environment. You can also programme your crystal with your own personal intention. This can be done by holding the stone in both hands then, summoning your energies, set your intention for how you would like your new crystal to best serve you. Once you’ve done both of those things, you’re ready to go with enjoying your new crystal companion!
How does a crystal grid work?
A crystal grid is a specific pattern of crystals laid out in a design that follows Sacred Geometry. Crystals used in the grid are carefully chosen to amplify the desired intention; when arranged properly, their unique energies are combined, manifesting stronger results than just working with a single crystal. A grid is especially useful when you are working with a particularly strong intention that requires a lot of power.
How do I balance my chakras with crystals?
We each have seven main chakras, known as the root, sacral, solar plexus, heart, throat, third eye and crown chakras. Crystals are powerful ways to retune the energetic health of your chakras. Read more about which crystals are aligned with your chakras and how to perform a chakra healing ritual in our blog here.
What does it mean when my crystal breaks?
At times, a crystal break can mean a shift is happening in your life. If the old doesn’t serve you anymore, it’s a sign that you are ready to release them.
You can also contemplate and ask yourself: Does the energy of crystal still serve your needs? Is the intention you set for the stone aligned with you? Or it can simply be an accident without meaning. Sit with the crystals for a moment and see what comes up for you.
What do I do with my broken crystal pieces?
You can either return them to the earth in a ceremonial burial, use the pieces to create something new (through arts & crafts) or make a mist by soaking crystal bits in water overnight and filtering the water into a spray bottle. You can be totally creative in this process. But remember to cleanse them before reusing, so they are charged with new vitalised energy.
What is an intention?
An intention is a specific aim or attitude you set that is manifested with a positive, clear statement. Intentions can guide your activities, decisions, choices, thoughts and influence your actual experience. Spend some time to consider the intention that is true to you, such as “ I want to let go of fear and be more gentle to myself”. Without striving or pushing, slowly sink into that feeling of your intention, notice how it feels in your body. This is where the manifestation magic begins!